Data prodection

1. Information on the collection of personal data and contact details of the person responsible

1.1 We are pleased that you are visiting our website and thank you for your interest. We will now inform you about the handling of your personal data when using our website. Personal data is all the data which can be used to personally identified you. 

1.2 The person responsible for the data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:

Juwelier Köck

Am Graben 22

1010 Wien

info@vonkoeck.com

The person responsible for the processing of personal data is the natural or legal person who decides alone or with others on the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or requests to the responsible person), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock icon in your browser line. 

2. Data collection when visiting our website

When using our website in an informative way, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following information, which is technically necessary for us to show you the website:

• Our visited website
• Date and time of access
• Amount of data sent in bytes
• Source/reference which directed you to the page
• Used Browser
• Operating system in use
• Used IP address (possibly: in anonymized form)

The processing is carried out in accordance with Art. 6 Para. 1 f GDPR based on our justified interest in improving the stability and functionality of our website. The data will not be passed on or used otherwise. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

3. Cookies

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies). When cookies are set, they collect and process specific user information such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a predetermined duration, which may vary depending on the cookie. In some cases, the cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). As far as individual cookies implemented by us also process personal data, the processing takes place in accordance with Art. 6 Para. 1 of GDPR either for the performance of the contract or in accordance with Article 6 (1) of GDPR to safeguard our justified interests in the best possible functionality of the website as well as a customer-friendly and effective design of the website visit. We may work with advertising partners to help us make our website more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive (third-party cookies) when you visit our website. If we cooperate with the above-mentioned advertising partners, you will be informed individually and separately about the use of such cookies and of the extent of the information collected in each case in the following paragraphs. Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. This can be found for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer- delete-manage-cookies

Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en

Safari: https://support.apple.com/kb/ph21411?locale=de_DE

Opera: http://help.opera.com/Windows/10.20/de/cookies.html

Please note that if cookies are not accepted, the functionality of our website or services may be limited.

4. Contact/online product reservation

While contacting us (e.g. via contact form or e-mail) or reserving products online, personal data is collected. The data collected in these cases can be seen in the respective online form. This data will be stored and used exclusively for the purpose of processing your request/reservation or for contact and the associated technical administration. The legal basis for the processing of data is our justified interest in answering your request in accordance with Art. 6 Para.1 of GDPR. If your contact is aimed at concluding a contract, the additional legal basis for the processing is Art. 6 Para.1of GDPR. Your data will be deleted after the final processing of your request; this is the case if it can be inferred from the circumstances that the relevant facts have been conclusively clarified and provided that there are no statutory retention obligations.

5. Data processing when opening a customer account and for contract processing

In accordance with Art. 6 Para. 1 of GDPR, personal data will continue to be collected and processed if you provide us with such data for the execution of a contract or when opening a customer account. The data collected can be seen in the respective input forms. The deletion of your customer account is possible at any time and can be done by sending a message to the above address of the responsible person. We store and use the data you provide us with for the execution of the contract. After the complete execution of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and will be deleted after expiry of these statutory periods, unless you have expressly consented to further use of your data or a legally permitted further use of data has been reserved by our site, about which we inform you below.

6. Use of your data for direct marketing

6.1 Subscription to our e-mail newsletter. If you subscribe to our e-mail newsletter, we will send you regular information about our offers. The only obligatory information for sending the newsletter is your e-mail address. The indication of further possible data is voluntary and is used to address you personally. We use the so-called double opt-in procedure for sending the newsletter. This means that we will not send you an e-mail newsletter until you have expressly confirmed that you agree to receive the newsletters. We will then send you a confirmation e-mail asking you to confirm by clicking on a corresponding link. By activating the confirmation link, you give us your consent for the use of your personal data in accordance with Art. 6 Para.1 of GDPR. When you register for the newsletter, we save your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace a possible misuse of your e-mail address at a later time. The data collected by us when registering for the newsletter will be used exclusively for the purpose of advertising. You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending a corresponding message to the person responsible mentioned above. After unsubscribing, your e-mail address will be deleted immediately from our newsletter mailing list, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes, which is permitted by law and about which we inform you in this declaration. 

6.2 Sending the e-mail newsletter to existing customers. If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to send you regular offers on similar goods or services from our product range by e-mail. In accordance with Section 107 (3) TKG, we do not have to obtain your separate consent for this. The data processing in this respect is carried out solely on the basis of our justified interest in personalised direct marketing in accordance with Art. 6 Para. 1 of GDPR. If you have initially objected to the use of your e-mail address for this purpose, we will not send you an e-mail. You are entitled to object to the use of your e-mail address for the above-mentioned advertising purpose at any time with effect for the future by notifying the person responsible mentioned at the beginning of this document. Upon receipt of your objection, the use of your e-mail address for advertising purposes will be immediately discontinued. 

6.3 Newsletter dispatch via MailChimp. The dispatch of our e-mail newsletters is via the technical service provider The Rocket Science Group, LLC d/b/a MailChimp, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA ( http://www.mailchimp.com/ ), to whom we pass on the data provided by you in the newsletter registration. This disclosure is made in accordance with Art. 6 Para. 1 of GDPR and serves our justified interest in the use of an effective, secure and user-friendly newsletter system. Please note that your data is usually transferred to and stored by a MailChimp server in the United States. MailChimp uses this information to send and statistically evaluate the newsletters on our behalf. For evaluation purposes, the e-mails snet include so-called web beacons or tracking pixels, which represent one-pixel image files that are stored on our website. In this way it can be determined whether a newsletter message has been opened and which links were clicked on, if applicable. Technical information is also collected (e.g. time of access, IP address, browser type and operating system). The data is only collected pseudonymously and is not linked to your other personal data, a direct personal reference is excluded. This data is used exclusively for statistical analysis of newsletter campaigns. The results of these analyses can be used to better adapt future newsletters to the interests of the recipients. If you wish to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter. Furthermore, MailChimp may use this data in accordance with Art. 6 Para. 1 of GDPR itself due to its own justified interest in the needs-based design and optimisation of the service as well as for market research purposes, for example to determine which countries the recipients come from. However, MailChimp does not use the data of our newsletter recipients to write to them themselves or to pass them on to third parties. In order to protect your data in the United States, we have concluded a data processing agreement with MailChimp on the basis of the standard contractual clauses of the European Commission to enable the transfer of your personal data to MailChimp. This data processing contract can be viewed at the following Internet address: http://mailchimp.com/legal/forms/data-processing- agreement/ . MailChimp is also certified under the US-European Data Protection Agreement “Privacy Shield” and thus commits itself to comply with EU data protection regulations. The Privacy Policy of MailChimp can be viewed here: https://mailchimp.com/legal/privacy/

7. Data processing for order processing/shopify

7.1 In order to process your order, we cooperate with the following service providers, who assist us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.  Our online shop uses the Shopify platform (Shopify Inc. and its affiliates, including Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc., Shopify (USA) Inc., and Shopify International Limited (collectively, "Shopify") ). This service provider is located in a country outside of the European Union for which the European Commission has determined by decision that an adequate level of data protection exists. When you place an order in our shop, you agree to the storage and processing of your personal data by Shopify. For this purpose, your personal data will be forwarded and processed in the Shopify Data Center in the United States. This storage and processing of the data is done for the purpose of supporting and processing your orders, authentication, the processing of payment transactions and the improvement of Shopify's services. For more information on Shopify's Terms of Use and Privacy Policy, see http://www.shopify.com/legal/privacy .

7.2 We process the following categories of personal data:

• Name
• Address
• E-mail address
• Telephone number
• Payment details

The personal data collected by us will be passed on to the transport company commissioned with the delivery within the framework of the contract processing, insofar as this is necessary for the delivery of the goods. Your payment data will be passed on to the assigned credit institute as part of the payment processing, if this is necessary for payment processing. If payment service providers are used, we provide explicit information below. The legal basis for the transfer of the data is Art. 6 Para.1 of GDPR.

7.3 In order to fulfil our contractual obligations towards our customers, we work with external shipping partners. We pass on your name as well as your delivery address to our shipping partner exclusively for the purpose of the delivery of goods in accordance with Art. 6 sec. 1 of GDPR. 

7.4 Disclosure of personal data to shipping service FedEx. The delivery of the goods is carried out by the transport service provider FedEx (Federal Express GmbH Cargo Nord, Geb. 7, 1300 Vienna) and we pass on your e-mail address to FedEx in accordance with Art. 6 sec. 1 of GDPR for the purpose of coordinating a delivery date or announcing the delivery, provided that you have given your express consent in the ordering process. Otherwise, we will only pass on the name of the recipient and the delivery address to FedEx for the purpose of delivery in accordance with Art. 6 Para. 1 of GDPR. The information will only be passed on if this is necessary for the delivery of goods. In this case, prior coordination of the delivery date with FedEx or delivery announcement is not possible. Consent can be revoked at any time with future effect towards the person responsible mentioned above or towards the transport service provider FedEx. 

7.5 Use of payment service providers - Wirecard

Wirecard is used as the provider of the payment service. Therefore, payment is processed via Wirecard Central Eastern Europe GmbH, Reininghausstraße 13a, 8020 Graz. When paying via WireCard, the payment data you enter will be transmitted to Wirecard. We pass on your information to Wirecard that you provided during the ordering process, together with the information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 Para. 1 of GDPR. The transfer of your data takes place exclusively for the purpose of payment processing and only to the extent necessary for this purpose. You can find detailed information on data protection at Wirecard here: https://www.wirecard.at/datenschutz/

8. Other data transfer

Other processors commissioned by us (e.g. IT service providers) will receive your data if they need the data to fulfil their respective contractually agreed services. All processors and partners are contractually obliged to treat your data confidentially and to process it only within the scope of the provision of services. In case of a legal or regulatory obligation, public authorities and institutions may be recipients of your personal data. The following categories of processors are available: providers, IT service providers, newsletter service providers, advertising and graphic agencies, telecommunications companies, tax consultants, law firms, other social media and internet service providers mentioned above.

9. Contact for the evaluation reminder

Own evaluation reminder (no shipping through a customer evaluation system). We use your e-mail address as a one-time reminder to submit an evaluation of your order for the evaluation system we use, provided that you give your express consent to do so during or after your order in accordance with Art. 6 Para.1 of GDPR. You can revoke your consent at any time by sending a message to the person responsible for data processing.

10. Web Analytics Services

Google (Universal) Analytics This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files stored on your computer, which enable an analysis of your use of the website. The information generated by the cookie about your use of the website (including the shortened IP address) is usually transmitted to and stored in a Google server in the USA. This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures anonymization of the IP address by shortening it and excludes direct personal references. Through the extension, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these exceptional cases, such processing shall be carried out in accordance with Art. 6 Para. 1 of GDPR based on our justified interest in statistical analysis of user behaviour for optimization and marketing purposes. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with further services associated with website and internet usage. The IP address transmitted by your browser within the scope of Google Analytics will not be combined with other data from Google. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plugin or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data within this website in the future (this opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, you must click this link again): Disable Google Analytics

Google LLC is based in the USA and certified for the US-European Data Protection Agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU. This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under "My Data", "Personal Data".

For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

11. Rights of the person concerned

11.1 The applicable data protection law grants you comprehensive data subject rights (rights of information and intervention) towards the person responsible with regard to the processing of your personal data, about which we inform you below: right of access in accordance with Art. 15 GDPR: In particular, you have the right to access to your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data, if not collected by us from you, the existence of automated decision-making including profiling and, if applicable, clear information about the logic involved and the scope and intended effects of such processing, as well as your right to be informed of the guarantees provided under Article 46 GDPR when your data is transferred to third countries; right to rectification in accordance with Article 16 GDPR: you have the right to have incorrect data relating to you corrected immediately and/or to have your incomplete data stored by us completed; right to erasure in accordance with Art. 17 GDPR: you have the right to request the erasure of your personal data if the requirements of Art. 17 sec. 1 GDPR are met. However, this right does not exist, in particular, where the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims; right to restrict processing in accordance with Article 18 GDPR: you have the right to to request the restriction of the processing of your personal data as long as the accuracy of your data is verified, if you refuse to delete your data due to unauthorised data processing and instead request the restriction of the processing of your data, if you require your data for assertion, exercise or defence of legal claims, after we no longer require this data after the purpose has been achieved, or if you have objected on the grounds of your particular situation, as long as it has not yet been established whether our justified reasons outweigh the objection; right to information according to Article 19 GDPR: If you have asserted the right to rectification, erasure or restriction of the processing against the person responsible, the person responsible is obliged to notify all recipients to whom the personal data concerning you have been disclosed this rectification, deletion or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of these recipients. Right to data transferability in accordance with Article 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another person responsible, insofar as this is technically feasible; right to revoke consents granted in accordance with Art. 7 sec. 3 GDPR: You have the right to revoke a once given consent to the processing of data at any time with future effect. In the event of revocation, we will immediately delete the data concerned, unless further processing cannot be based on a legal basis for processing without consent. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until revocation; right to appeal under Article 77 GDPR: If you believe that the processing of personal data relating to you is in breach of the GDPR, you have the right - without prejudice to any other administrative or judicial remedy - to lodge a complaint with a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place where the alleged breach occurs. In Austria, this is the Austrian Data Protection Authority, Barichgasse 40-42, 1030 Vienna. 

11.2 Right of objection IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING JUSTIFIED INTEREST WITHIN THE FRAMEWORK OF A CONSIDERATION OF INTERESTS, YOU HAVE THE RIGHT RO OBJECT TO SUCH PROCESSING AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, WITH EFFECT FOR THE FUTURE. IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA CONCERNED. HOWEVER, WE RESERVE THE RIGHT TO FURTHER PROCESSING IF WE CAN PROVE COMPELLING REASONS FOR PROCESSING WORTHY OF PROTECTION WHICH OUTWEIGH YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND LEGAL CLAIMS. IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY GIVEN TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING. YOU CAN EXERCISE THE RIGHT TO OBJECT AS DESCRIBED ABOVE. IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL STOP PROCESSING THE DATA CONCERNEC FOR DIRECT MARKETING PURPOSES.

12. Duration of the storage of personal data

The duration of the storage of personal data is determined by the respective statutory retention period (e.g. commercial and tax law retention periods). After expiry of the period, the corresponding data is routinely deleted, if it is no longer required for the fulfilment or initiation of the contract and/or if we have no justified interest in further storage.

November 2019

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