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Engagement
Jewels
Am Ohre
Watches
Diamonds
About Us
Make an appointment
Engagement & Wedding
Jewels
Am Ohre
Watches
Diamonds
About Us
Make an appointment
Home
Engagement & Wedding
Jewels
Am Ohre
Watches
Diamonds
About Us
Make an appointment

Customer Service

As a customer of VON KÖCK, you can expect these exclusive services when you purchase a piece of jewellery:

  • The first ring width change is free of charge.
  • All cleaning of your jewellery is free of charge for life.
  • The inspection of the piece of jewelery and the stone is a service of the house. In doing so, we are counteracting all negative surprises. If anything happens, please contact us at info@vonkoeck.at or +43 (1) 532888 and we will take care of your problem immediately.


As a customer of VON KÖCK, these exclusive services await you when purchasing a watch:

  • Each purchase includes our lifetime services.
  • We check the water and dust resistance of your watch.
  • We take care of the external cleaning of your watch.
  • We adjust your watch if it runs too fast or too slow, but no service is necessary.
  • Have your watch be perfectly and professionally matched to you with the size adjustment.
  • We document and record all your purchases and repairs for you.
  • If you are travelling for a longer period, we will be happy to keep your watch safe for you.


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Contact
JUWELIER VON KÖCK
Am Graben 22
1010 Wien, Austria

+43 1 532 0888
office@vonkoeck.at
Opening Times
Mo - Fr
10:00 to 18:00
Sa
10:00 to 17:30
Make an appointment
Please select a date for a personal consultation in our flagship store.
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