Customer Service

As a customer of VON KÖCK, you can expect these exclusive services when you purchase a piece of jewellery:

• The first ring width change is free of charge.
• All cleaning of your jewellery is free of charge for life.
• The inspection of the piece of jewelery and the stone is a service of the house. In doing so, we are counteracting all negative surprises. If anything happens, please contact us at info@vonkoeck.at or +43 (1) 532888 and we will take care of your problem immediately.

As a customer of VON KÖCK, these exclusive services await you when purchasing a watch:

• Each purchase includes our lifetime services.
• We check the water and dust resistance of your watch.
• We take care of the external cleaning of your watch.
• We adjust your watch if it runs too fast or too slow, but no service is necessary.
• Have your watch be perfectly and professionally matched to you with the size adjustment.
• We document and record all your purchases and repairs for you.
• If you are travelling for a longer period, we will be happy to keep your watch safe for you.